Privacy policy

Last updated

This privacy policy was last updated on 4 May 2026 and applies to the Al Hilal Travels Uganda website and the Al-Hilal Travels mobile app.

Al Hilal Travels Uganda is based at Kyato Complex, Suite B5-18, Bombo Road, Kampala, Uganda. For privacy questions, contact info@alhilaltravels.com or +256 700 773535.

Information we collect

When you use the website, we may collect the contact details and planning context you submit through consultation, enquiry, or planning-guide forms. This may include your name, phone number, email address, preferred travel window, traveler count, and notes about your Umrah or Hajj needs.

When you use the mobile app, we may process account and pilgrim profile details, login credentials or tokens, booking references, trip assignments, itinerary and readiness information, support updates, notification preferences, device registration details, and feedback you choose to submit.

If documents are linked to your pilgrim record, the app may display read-only document information such as document type, document number, expiry date, verification status, and support next steps. Document replacement and upload handoff is handled by Al Hilal support unless the app clearly provides another upload flow.

Device data and permissions

The Android app currently requests internet access so it can connect to Al Hilal services. The app also uses secure local storage for login state and local caching so selected trip, guide, document, and support information can remain available when network access is unreliable.

If you enable notifications, the app may register your device, platform, app version, operating system version, locale, timezone, notification preferences, and push-notification token so we can send trip, document, readiness, daily-program, support, or service messages according to your settings.

The app does not request background location, contacts, SMS, call log, camera, microphone, or broad device storage access based on the current app configuration.

How we use information

We use information to respond to enquiries, create and support bookings, verify pilgrim readiness, coordinate journey operations, provide trip guidance, deliver support messages, manage notification preferences, improve service quality, and protect the security of user accounts and internal systems.

We may use submitted feedback to improve Al Hilal services. We will only use a testimonial publicly when the user has clearly opted in or given direct permission.

Sharing and service providers

We do not sell personal information. We share information only when needed to operate the website, mobile app, support processes, booking and travel services, or when required by law.

Depending on the service requested, information may be handled by Al Hilal staff, hosting and database providers, mobile platform providers, notification delivery services, communication channels such as email or WhatsApp, payment or banking partners, travel operators, airlines, hotels, visa or pilgrimage service providers, and government or border authorities where required for travel.

Third-party service providers are expected to handle information only for the purpose of providing the relevant service to Al Hilal or the traveler.

Security and retention

We use reasonable administrative, technical, and operational safeguards, including encrypted network connections where supported, authenticated API access, secure token storage in the mobile app, access controls, and internal review processes.

We keep personal information for as long as needed to provide services, meet travel, accounting, legal, dispute-resolution, and operational requirements, and maintain accurate pilgrim support records. When information is no longer needed, we delete, anonymize, or securely archive it according to our operational and legal needs.

Your choices and deletion requests

You may request correction, access, clarification, or deletion of your personal information by contacting info@alhilaltravels.com or +256 700 773535. We may need to verify your identity before acting on a request.

Some records may need to be retained for legitimate travel, safety, accounting, legal, fraud-prevention, or dispute-resolution reasons. If that applies, we will explain what can be deleted and what must be retained.

You can manage notification preferences inside the mobile app where available. You may also disable push notifications from your device settings.

Children and family travel

Al Hilal services may support family travel, but the website and mobile app are not directed to children as independent users. Information about minors should be provided by a parent, guardian, sponsor, or authorized adult traveler.

If you believe a child has provided personal information without appropriate permission, contact us so we can review and respond.

Policy updates

We may update this policy when the website, mobile app, service providers, legal requirements, or data practices change. The latest version will be published on this page.

The privacy information submitted in App Store Connect and Google Play Console should remain consistent with this policy and the actual behavior of the app.