PREPARATION · READINESS
The readiness checklist
Work through your documents and practical arrangements with the team before you travel.
HOW THE CHECKLIST WORKS
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Your journey
The checklist follows your route, dates and documents.
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Help as you prepare
The team explains what you need and the next steps.
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Personal support needs
Discuss mobility, language or other assistance before you choose.
What is on the checklist
Use the checklist to understand what you need for your departure and what to discuss with the team.
Documents and permissions
- Identity document
- Check that your name matches your travel documents.
- Validity for this itinerary
- The team explains the document validity needed for your route and dates.
- Visa status
- Ask the team about the current status of your application.
- Umrah permit status
- The team explains the permit arrangements for your journey.
- Rawdah appointment
- Ask about requesting an appointment; a place cannot be guaranteed.
Health and support
- Required health evidence
- The team explains the requirements that apply to your route and season.
- Mobility, sensory and language needs
- Discuss the assistance available for your departure.
- Medication and dietary needs
- Discuss your needs before departure and seek appropriate medical guidance where needed.
- Named assistant, where one is agreed
- Confirm who is assisting and what help they can provide.
Money and baggage
- Payment schedule
- Full payment is due at least 14 calendar days before departure. For bookings accepted fewer than 14 days before departure, full payment is required immediately. We issue receipts for each payment.
- Baggage allowance
- Check the allowance for your airline and itinerary.
- Haramain train baggage
- Ask the team about luggage arrangements for the train journey.
Before you fly
- Your meeting point and named contact
- Keep your meeting point and the team’s contact details with you.
- Emergency contact and permitted disclosures
- Tell us who to contact and what information may be shared.
- Airport assistance
- Discuss any assistance needed and confirm the arrangements with the team.
Your readiness record is restricted. Someone sponsoring your trip is not automatically entitled to your personal information — we ask you first.
Work through the checklist with us
The team helps you understand the steps for your departure.
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Receive your checklist
Receive the checklist for your journey. Submit all required travel documents no later than 10 calendar days before departure. Discuss document handling with the team before a booking fewer than 10 days out.
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Discuss your support needs
Talk through any assistance you need before travel arrangements are confirmed.
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Review your travel details
Check flights, baggage, meeting points and who to contact.
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Ask about anything outstanding
The team explains what still needs to be done and how it affects your departure.
When an item is still outstanding
Speak to the team so you understand the next action and your travel options.
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Know your next step
We explain what is outstanding and what to do
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Discuss your arrangements
The team explains how an unresolved item affects your journey
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Understand your options
Changes and cancellations follow the terms for your booking
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Seek medical guidance when needed
A qualified clinician advises on fitness to travel
Speak to the team
Tell us your preferred month and who is travelling. We will explain the departure options, package costs, preparation and support. Speak to us about any questions before you choose.